Shipping policy

Delivery

An estimated delivery time is displayed next to each individual product. Please refer to ‘Product availability’ above.

Once your order is ready for despatch we will contact you to arrange a convenient delivery slot.

We offer free delivery to the following post code areas:

LA1, LA2, LA3, LA4, LA5, LA6, LA7, LA8, LA9, LA10, LA11, LA12, PR1, PR2, PR3, PR4, PR5, PR6, PR7, FY1, FY2, FY3, FY4, FY5, FY6, FY7, FY8.

Unfortunately, we do not currently deliver to anywhere outside of these areas.

We use our own vans and in-house deliveries teams; each delivery is a two-man service.

We will deliver your items to the room of your choice, assemble the goods and take away any associated packaging.

If you have requested our free removal service this will take place simultaneously with the delivery of your new mattress and is on a like-for-like basis only. Please contact us should you require any further information or clarification info@baybeds.co.uk

We reserve the right to refuse to collect and/or dispose of any soiled or unsanitary mattress.

It is your responsibility to ensure there is adequate access to your premises for us to provide delivery of the goods ordered and that the goods ordered will freely pass through into the room of your choice. If you are in any doubt please contact us prior to placing your order.

If our delivery staff consider the means of access is unsafe we will not deliver the goods until you provide us with safe access. We will not be responsible for any additional costs, other than normal transport costs, in effecting a delivery including (without limitation) the removal of doors and windows to gain access. You are obliged to provide us with any required parking permits in advance and shall indemnify us for any parking costs or parking fines incurred whilst unloading your goods at the delivery address.

If we are invited to place the goods in position in the delivery address we will do so as a invitee of you. Save where damage results from our negligence or our employees’ negligence we will not be liable for any damage to your property or that of third parties or of any premises occurring in the course of our delivery of the goods to you. All goods must be inspected on delivery by you (or an adult representing you) and you (or an adult representing you) shall sign a delivery note to confirm the delivery and inspection of the goods. We may treat a refusal to sign a delivery note as a refusal to take delivery of the goods being delivered.

We may deliver the goods by separate instalments and we will notify you on delivery of the first instalment if delivery by a second or further instalment is required.

If you are unable, for whatever reason to take delivery of the goods on the agreed delivery date including but not limited to where the means of access is unsafe, we reserve the right to charge you an additional delivery charge for each subsequent delivery which is payable in advance of any further attempts by us to deliver your order.

Storage

We will store your goods free of charge for a maximum of 28 days from the later of the goods being available or from our first attempt at delivery, thereafter we reserve the right to charge you a storage fee on a daily basis.